- Can I choose which transport crate my Rijkswachter is made of? Or which piece of art my Rijkswachter has protected? Or maybe I can choose which code my Rijkswachter will get?
No. It’s like a lottery, but even better: you’ll always win! The “price” is always Rijksmuseum-worthy. We find this really important, because now you will get to know known and unknown art of the Rijksmuseum.
- I would like to have exactly the Rijkswachter as pictured! Is this possible?
No. Every Rijkswachter has a different design. We make them by hand, and use the designs on the transport crates. Besides the different designs, the piece of art they protected varies.Is this too much uncertainty for you? We understand. You can visit one of our resellers and choose the Rijkswachter you like. Click here for an overview.
- What are the sizes of the Rijkswachters?
We have different sizes. Our smallest one is the Rijkswachter XS. He is 12 cm tall, 10,5 cm wide and 6 cm deep. The Rijkswachter Small is 17 cm tall and the Rijkswachter Medium with or without lamp or whiteBOT is 30 cm tall, 15 cm wide and 10 cm deep. You can move the arms of all the robots.
- 30 cm? Too small. I want a bigger Rijkswachter!
No problem! We have the Rijkswachter Large and XL. The Large is 70 cm tall, the XL 90 cm. Extra features are the lamps as eyes and a cabinet as belly. Ideal as nightstand, or liquor cabinet. 🙂
- Where are the lights on the Rijkswachter Medium?
On top of its head. Move your cursor to the big picture on top of this page and you’ll see the lamps light up. It’s a led light bulb. The Rijkswachter Medium with lamp has a red fabric electrical cord with switch and plug.
- How can i discover which piece of art my Rijkswachter protected?
In the header at our homepage, www.rijkswachters.nl you see a rectangular text field. Fill in the RW code you’ll find at your Rijkswachter (at the back).
This text field is only visible when you use a desktop computer or laptop, not with your smartphone.
- How long will it takes before you ship my order?
Please note we normally ship the Rijkswachters within 5 workdays. But sometimes we need more time, because we make every Rijkswachter by hand. If this is the case, we’ll let you know.
As soon as we’ve sent your order, we’ll inform you by email.
- But I really need my order before a certain date!!
If you have an urgent reason to receive your order within a certain date, let us know. Of course we’ll try to accomodate your wishes. So send an email with your request. But please keep in mind we (still..!) can’t perform magic..
- Is it possible to cancel my order?
You can cancel your order before 17.00h (UTC/GMT +1 hours) on the same day you placed your order. If you placed your order after 17.00h, you can cancel till the next day 17.00 h (UTC/GMT +1 hours).
After that, you can’t cancel your order.
Let us know by sending an email.
- Can I return my Rijkswachter?
You have the right to return orders without giving any reason within 14 days from the day on which you received the product.You must inform us of the decision to return the order through email to firstname.lastname@example.org.
The item should have not been used and should be in the original packaging, or of the same quality and in re-saleable condition. You are responsible for shipping the item back to the seller. Please ensure that the product is well packaged so that it does not get damaged during transportation. Any damage to the product will be at the customers risk, so we highly recommend that return shipping is sufficiently insured.
We will refund you all payments received. You are responsible for the costs of shipping the item back to us.
Please download this form and sent the completed form with the Rijkswachter.
Did you pay with PayPal? PayPal will cover your return shipping!
Please send the Rijkswachter, in original packaging, to following adress:
studio hamerhaai – Rijkswachters
1969 NB Heemskerk
- Who are the makers of the Rijkswachters?
That’s studio hamerhaai. This is Boudewijn van den Bosch en Niki Schoondergang. They design and make others things, so please check their website.
- I have a shop and would like to sell the Rijkswachters!
Oh that would be nice! Please send us an email at email@example.com and we’ll send you more information about the Rijkswachters and our supply conditions.
- I would like to know more about de Rijkswachters and the making of!
So cool you ask! We do have a “The making of..” video
- What are the terms and conditions?
Click here for the terms and conditions of Studio Hamerhaai.
- Do you have more questions?
Please send your question to firstname.lastname@example.org and we’ll try to answer your question to the best of our abilities.